Frequently Asked Questions
Have a look through our frequently asked questions. Contact us for any question that you can’t find an anwser here, we’d be more than happy to help.
Do you provide free samples?
We understand the importance of sampling products before committing. That’s why we’re happy to offer our samples for free. However, due to the many samples we send out, shipping costs can add up. For this reason, we might ask you to cover the courier fee or use your courier account. But here’s some good news: if you decide to place an order with us, we’ll offset those courier charges from your total. Every sample request tells us you’re considering partnering with us, and we deeply value that trust. We aim to make this process as smooth and affordable for you as possible.
Can I request production samples before shipment?
Certainly! We’d be glad to send you a production sample before your shipment.
How soon can I expect a reply after sending an inquiry?
Expect a response within 24 hours on working days.
What is your minimum order quantity (MOQ)?
Our MOQ varies depending on the product type level. We cater to both large and small orders and offer flexibility in accommodating your needs.
What certifications do your products have?
Our products hold various certifications, such as ISO SGS, ensuring compliance with international standards and regulations.
Can you provide a price list or quote for your products?
Yes, we can provide a price list or a customized quote based on your specific product requirements, quantity, and other factors. Please contact our sales team for further assistance.
What are your payment terms and conditions?
Our payment terms typically include a deposit upfront, with the balance payable upon completion and prior to shipping. Specific terms may vary depending on the order and can be discussed with our sales team.
How do you ensure the quality of your products throughout the production process?
Quality is ensured through rigorous testing, inspection, and adherence to strict production standards and procedures.